“Dr. Dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers,” Demetrio said. “I sincerely hope that all other airlines make similar changes and follow United’s lead in helping to improve the passenger flying experience with an emphasis on empathy, patience, respect and dignity.”
The settlement also releases Republic Airways and the City of Chicago from any responsibility, according to Reuters. The incident occurred on a United Express flight operated by Republic Airways.
United said in a statement that it is pleased to have reached an “amicable resolution.”
“We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do,” the airline said.
Shares of United pared losses, nearing session highs after the news.
This story is developing. Please check back for further updates.
— Reporting by CNBC’s Phil LeBeau. Written by Christine Wang. Reuters contributed to this report.
Watch: United ‘pleased’ it could reach an amicable resolution
